Delivery Policy
1. Delivery Information
1.1 Shipping Locations: TAG delivers products to addresses within United States/Minnesota and selected international locations. Please check our website for a list of countries we ship to.
1.2 Processing Time: Orders are typically processed within 3-5 business days after payment is received. Processing times may vary during peak seasons or due to unforeseen circumstances.
1.3 Shipping Methods: We offer a variety of shipping options to meet your needs, including standard and express shipping. Shipping options and costs will be displayed at checkout.
2. Shipping Charges
2.1 Domestic Shipping: Shipping charges for orders within United States/Minnesota are calculated based on the weight of the package and the selected shipping method.
2.2 International Shipping: International shipping charges are calculated based on the destination, weight, and shipping method. Please note that international orders may be subject to additional customs duties and taxes, which are the responsibility of the customer.
3. Delivery Time
3.1 Estimated Delivery Time: Estimated delivery times are provided at checkout based on the shipping method selected. Please note that these are estimates and actual delivery times may vary.
3.2 Tracking Orders: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the carrier’s website.
4. Delivery Issues
4.1 Delayed Deliveries: While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as customs processing, weather conditions, or carrier delays. If your delivery is significantly delayed, please contact our customer service team for assistance.
4.2 Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
5. Contact Us
If you have any questions about our Delivery Policy, please contact us at:
TAG
Email: theamericanguy.tag@gmail.com
Address: 16997 78th pl n maple grove, Minnesota
Cancellation Policy
1. Order Cancellation
1.1 Cancellation Before Shipping: If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled if they have not yet been shipped. To cancel your order, please email us at theamericanguy.tag@gmail.com with your order number and cancellation request.
1.2 Cancellation After Shipping: Once an order has been shipped, it cannot be canceled. In such cases, you will need to follow our Return Policy to return the item(s) for a refund or exchange.
2. Refunds
2.1 Refund Process: If your order is eligible for cancellation and has not been shipped, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.
2.2 Non-Refundable Items: Certain items may be non-refundable or subject to a restocking fee. These items will be clearly marked on our website.
3. Changes to Orders
3.1 Order Modifications: If you need to make changes to your order, such as updating the shipping address or modifying the items ordered, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
4. Contact Us
If you have any questions about our Cancellation Policy, please contact us at:
TAG
Email: theamericanguy.tag@gmail.com
Address: 16997 78th pl n maple grove, Minnesota
Thank you for shopping with TAG! We value your business and strive to provide a seamless shopping experience.
